FAQ- Frequently Asked Questions                                Back to Dashboard

 

 Download User Guide Freelancer OR Buyer

 

 

Why was my Account Suspended?

 

An account can be suspended for the following reasons

  • Posting obscene language
  • Posting unallowed projects or services

 

Who can use this website?

Anybody and everybody can use this website. When you visited this website it's because you were looking for work or you were looking for help to complete some work. Be it logo design, web design, cover letter, application letter, research, survey, brochures, counselling services, legal advise, report writing etc. Here you get all the help you need.

 

What is the difference between Buyer and Freelancer?

Buyer is the person who outsources services while Freelancer is the person who does the work being outsourced.

 

As a Freelancer is my payment guaranteed?

Your payment is guaranteed only if you follow the right procedure which is Step1: Apply for the Job Step2: Wait for the user to pick you. You will be emailed when picked. Step3: Accept the offer from the Buyer Step4: Do the work and submit.

If the Buyer doesn't pay after you followed this process, please inform admin via email or live chat.

If you choose to receive payments outside this website, you will be taking a risk and we won't offer any mediation. 

To be safe, you must ask your clients to Add funds into their account and pay you via this website.

 

As a Buyer, how do I know my project or job is handled by the right person?

When you post a job you will receive many applications from different freelancers. It is now up to you to decide who you think is best suited for your job. You can interview the applicants through messaging and decide who to hire. For long term jobs we advise that the Buyer should conduct thorough interviews and also give short tests. Freelacers are advised to only participate on SHORT tests to avoid being misused.

 

Can I be Buyer and Freelancer at the same time?

This is not possible you are either a Buyer or a Freelancer but you can have 2 accounts one as buyer and another as Freelancer provided that you use different emails, different usernames, and each account will be independent of the other.

 

 

What is the difference between Fixed and Hourly Jobs?

With Fixed jobs, the Buyer decides the best price for the job and indicates the budget range, in hourly jobs the Buyer indicates an estimate of number of hours that will be required to complete the job and then chooses an hourly rate that is suitable for his budget.

Our prefered project type is Fixed.

 

How do I make my project Featured or Urgent

 

Featured jobs get high quality bids and Urgent jobs get quick attention, so our website allows you to mark project as Featured or Urgent at a fee.

These can be accessed while you are posting a project on the lower section you will see "More Options" green label.

 

What is the typical process of Hiring

You must create a Buyer account then deposit funds into your account through Mpesa. This is the fund that will be used to pay freelancers for successful projects. You can then post jobs.

Please note that you are still able to post jobs even if you haven't deposited funds but you will not be able to hire without funds in your account. After posting jobs, you will start receiving bids from freelancers and you can choose which freelancer to hire and "Pick a Freelancer".

The Freelancer will be notified and will start working on your job and submit it. After work has been submitted, the Buyer is required to Initiate payment from "Pay Now" Button that is displayed on the specific project the user had posted. This can be accessed Via Projects-->My Projects 

When you Transfer payments, they enter into escrow which is a safe box that lets you transfer amounts only when you are sure. Once payments enter the escrow you need to click on "Release" to have the funds transfered to the freelancer. 

After You have completed payment, this process cannot be reversed so you need to be sure you are ready to make the payment. The Freelancer can then Withdraw from account Via Mpesa.

 

What is the benefit of the Escrow Protection?

The Escrow Protects both Buyers and Freelancer. For Buyers, it protects their money. This is because a Buyer can choose to pay freelancers at the beginning of a job and the money enters into Escrow. The freelancer won't be able to access the money until the Buyer "Releases" the funds at the end of the job.

For Freelancers, Escrow helps to protect their work. It gives assurance that you are dealing with someone who has enough money to pay you at the end of the job.

 

What are your charges?

Account openning is free for Buyer while freelancers pays Ksh 199 monthly fee to be able to apply for jobs. Job posting is also free. We however charge for deposits and withrawals. We also charge when a buyer wants to mark his project as featured, urgent or private.

 

How long does it take to recieve money in my Mpesa after I withdraw?

It takes between 2 and 5 hours to process payments depending on number of transactions pending.  Payments are processed on Mondays, Wednesdays and Fridays between 10AM and 2PM. You can withdraw antyime but it will be processed on the earliest processing day. For example if you withdraw on Sartuday, you will receive your money on Monday.

 

Do you Offer Mediation incase of conflict between Buyer and Freelancer?

Yes, we offer mediation if the right process of hiring was followed as described above. The Buyer and Freelancer have the responsibility of fulfilling their duties, we can mediate in cases where conflict arises. After mediation, the guilty person risks account termination or suspension if he/she refuses to take responsibilty.

 

Still have Questions?

Contact us or send email to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our Live chat to speak to an agent