Frequently Asked Questions                             

 

  

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Who can use this website?

Anybody can use this website to advertise freelance services or to find help to complete pending tasks. Be it research, articles, logo design, web design, letters, proposals, reports, presentations, Excel spreadsheets, data entry, brochures, translation, transcription, online marketing, social media tasks and all other administrative tasks, here you will meet freelancers with different skill sets. Terms of account opening indicate that users of this website should be of legal age.

 

Can I find online jobs in Kenya that Pay via Mpesa here?

We help you sell your services online and make money that is paid to you via Mpesa. Apexlistings mainly focuses on the Kenyan Market and this equips our freelancers for global competition.

 

As a Freelancer, Do I have any Guarantee to Earn?

Yes, every freelancer is guaranteed to Earn if you put in the effort. Number one, you must ensure you have an active subscription. This will allow you to start posting services. You can also bid on external jobs or earn from our offers. 

 

I have been on this website for a while, why haven't I earned anything?

While Apexlistings doesn't control who gets hired on the jobs posted by independent Buyers, there are few recommendations that when followed increase job chances

1. Get Verified for free

2. Choose competitive titles for your services

3. Always bid on available jobs

4. Do not miss any of your writing offers each month

5. Don't wait for clients to come to you, source for clients via social media

 

What is the difference between Buyer and Freelancer?

Buyer is the person who outsources services while Freelancer is the person who does the work being outsourced.

  

As a Freelancer is my payment guaranteed?

Your payment is only guaranteed if you work via the platform. We have created the platform in a way that no job can start without the client depositing payment to us, however, we allow you to negotiate with the client directly. You should not run the risk of starting a service with receiving an order that your service has been bought. You only begin to work after you have been hired.

We are usually available on live chat to help you confirm if the client you meet is a safe one.

 

What is Freelancer Verification?

Freelancer verification is a measure implemented to help us understand our freelancers better for the sake of our Buyers, During verification a freelancer is asked to supply any academic certificates. We then award verification levels as Bronze, Silver, Gold or Platinum. Bronze and Silver are based on academic papers. Gold is based on freelancer performance on the platform including number of positive ratings. Platinum is awarded based on duration of membership, successful projects, number of service orders, total transactions/amount earned amongst other details. It helps our Buyers in making decisions based on level of expertise needed on the job.

All freelancers are advised to get verified in order to increase chances of getting jobs. Verified freelancers also get other advantages such as lower withdrawal fees, conflict resolution and access to internal job offers from Apexlistings.

Application for Verification for Freelancer Plus is Free.

We randomly award Gold & Platinum during freelancer checks, however freelancers can request for their verification to be reviewed if they fill they are fit for Gold or Platinum based on number of 5 star reviews they have received.

Verification status helps in getting accepted for jobs and also getting orders on your services.

 

As a Buyer, how do I know my job is handled by the right person?

As a Buyer, you can order a service that suits your needs from the services page. If you can't find a service that is specific enough, you can post a job. When you post a job you will receive many applications/bids from different freelancers. It is now up to you to decide who you think is best suited for your job. You can interview the applicants and decide who to hire. 

The website also has two other features that help buyers to decide the best freelancer,

One, is to check whether the freelancer is a verified freelancer (The level of verification Bronze, Silver, Gold & Platinum can be used to gauge freelancer qualification with Bronze being Basic qualification for less technical jobs such as data entry) 

Two is to check for freelancer ratings.

Can I be Buyer and Freelancer at the same time?

This is not possible you are either a Buyer or a Freelancer but you can have 2 accounts one as buyer and another as Freelancer provided that you use different emails, different usernames, and each account will be independent of the other.

 

 

What is the difference between Fixed and Hourly Jobs?

With Fixed jobs, the Buyer decides the best price for the job and indicates the budget range, in hourly jobs the Buyer indicates an estimate of number of hours that will be required to complete the job and then chooses an hourly rate that is suitable for his budget.

Our preferred project type is Fixed Price.

 

How do I make my project Featured or Private or Contact-Allowed?

 

Featured jobs get more bids as they appear top on the list and Private jobs are hidden from Search Engine, so our website allows you to mark your job as Featured, Private or contact-allowed at a fee.

These options can be accessed while you are posting a job on the lower section you will see "More Options" green label.

 

What is the typical process of Hiring

You must create a Buyer account then deposit funds into your account through Mpesa. This is the fund that will be used to pay freelancers for successful projects. 

          1. If you are ordering a service

Simply go to our services page, choose the service you need. Check the contact section and either email or call the freelancer to check if he/she is available. Deposit money via paybill 786936 and order the service. The freelancer starts the job and submits within the agreed time.

          2. If you are posting a job

Start by posting your job, check who has applied and pick the best fit for the job. Deposit money and click "Pick Freelancer" to get the job started.

Release funds after your work is done.

The difference between ordering a service and posting a job is that ordering a service is faster if you are looking for a specific service like Logo design, posting a job is suitable if you are looking for a mix of skills.

 

What is the benefit of the Escrow Protection?

The Escrow Protects both Buyers and Freelancer. For Buyers, it protects their money. This is because a Buyer can choose to pay freelancers at the beginning of a job and the money enters into Escrow. The freelancer won't be able to access the money until the Buyer "Releases" the funds at the end of the job.

For Freelancers, Escrow helps to protect their work. It gives assurance that you are dealing with someone who has enough money to pay you at the end of the job.

 

What are your charges?

A Buyer account is completely free. You need a buyer account to either order a service or post a job. A freelancer Plus account is charged Ksh 299 monthly. This amount gives full access to all our features. If your subscription expires, your services will not be visible.


How long does it take to receive money in my Mpesa after I withdraw?

It takes between 1 and 3 hours to process payments depending on number of transactions pending.  Payments are processed on Mondays and Fridays at 2PM. Your withdrawal request must come before 2PM for it to be processed therefore you can withdraw anytime but it will be processed on the next earliest processing day. For example if you withdraw on Saturday, you will receive your money on Monday.

 

Do you Offer Mediation incase of conflict between Buyer and Freelancer?

Yes, we offer mediation if the right process of hiring was followed as described above. The Buyer and Freelancer have the responsibility of fulfilling their duties, we can mediate in cases where conflict arises. After mediation, the guilty person risks account termination or suspension if he/she refuses to take responsibility. Mediation is only available if the freelancer is a verified freelancer. This means Buyers are encouraged to work with freelancers who are verified.

 

Why was my Account Suspended?

 

An account can be suspended for the following reasons

  • Sharing direct contacts on job posts(For Buyers) or on bidding(For Freelancers) e.g emails, phone numbers, social profiles if the job has not been marked as Contact Allowed job.
  • Making payments or receiving payments outside this website
  • Posting obscene language
  • Repetitive posting of projects or services that aren't allowed (Jobs/Services that can't be done online)
  • Using your BUYER account to promote or market a brand
  • Rude behavior towards Buyers or Freelancers
  • Misusing our Paybill Number
  • Submitting Fake Mpesa Transaction codes

 

Sharing Contacts on Job Posts isn't allowed, But what if my job requires this in order to be successful?

First if you are in quick need to hire, your best solution is to order a service. You will find the phone number of the freelancer with just one click. However if what you want is to post a job you can mark the job as "Contact-Allowed" Job.  This allows the freelancers to include their phone numbers at the time of applying for the job. This is a premium feature and the client is Charged Ksh 100 to mark the job as "Contact-Allowed" Job. This can be done from the "More Options" Green Label available when posting/editing a job.

 

 

Still have Questions?

Contact us or send email to This email address is being protected from spambots. You need JavaScript enabled to view it. or use our Live chat to speak to an agent