Frequently Asked Questions                                Back to Dashboard



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Who can use this website?

Anybody can use this website to find work or to find help to complete some pending tasks. Be it research, articles, logo design, web design, letters, proposals, reports, presentations, Excel spreadsheets, data entry, brochures, translation, Transcription, online marketing, social media tasks and all other administrative tasks, here you will meet freelancers with different skill sets. Terms of account oppening indicate that users of this website are of legal age.


As a Freelancer, Do I have any Guarantee to Earn?

Yes, every freelancer is guaranteed to Earn as long you participate on job bidding as well as on the earning opportunities we directly provide. We usually offer our freelancers ways to earn through submitting creative content and random offers. Content submission is always open where freelancers can use their creativity to make ads, banners, posters and promotional content to market apexlistings. Freelancers can learn more about this from "Ways To Earn" Page when they log in to their accounts.


I have been on this website for a while, why haven't I earned anything?

While Apexlistings doesn't control who gets hired on the jobs posted by independent Buyers, there are few recommendations that when followed increase job chances

1. Whether the Freelancer is on Freelancer Basic or Freelancer Plus membership, it is highly recommended to get verified. A Buyer looks at your profile before contacting you. Once the Buyer sees that you are unverified, chances are they won't take you seriously as long as there are others who are verified.

2. The art of bidding. Does your bid look appealing to the Buyer? The bid is the first impression you send to the Buyer.

3. Are you participating on our internal offers? We have offers such as Content creation where we are accepting creative designs made by you to use in our marketing campaigns and we are paying you for that.

If a freelancer has never earned on Apexlistings, we recommend following the 3 guidelines above. 


What is the difference between Buyer and Freelancer?

Buyer is the person who outsources services while Freelancer is the person who does the work being outsourced.


What is the difference between Freelancer Basic and Freelancer Plus?

While the two have the same features, Freelancer Basic has a limit on the number of bids a freelancer can send in a month(10 bids) while Freelancer Plus gets unlimited number of bid per month. Freelancer Basic membership is free while Freelancer Plus is charged at ksh 299 monthly. The other difference is that Freelancer Basic is charged Ksh 50 to add services(Services are randomly displayed on our home page) and Ksh 399 for Freelancer verification while Freelancer Plus gets these services free.


As a Freelancer is my payment guaranteed?

Your payment is guaranteed only if you follow the right procedure which is Step1: Apply for the Job Step2: Wait for the Buyer to pick you. You will be instantly notified when picked. Step3: Accept the offer from the Buyer (Do not start any job without receiving the offer) Step4: Do the work and submit. 

If the Buyer doesn't pay after you followed this process, please inform support team. We will have a lot of information on our hands to assist you.

If you choose to receive payments outside this website, you will be taking a risk and we won't offer any mediation & your membership could be terminated for breach of terms.

To be safe, your clients should pay you via this website. This applies to the Contacts-Allowed jobs too. Contacts-Allowed jobs  are jobs where contact sharing is allowed when bidding for the job. Freelancer MUST be very cautious about the Contacts-Allowed jobs and ensure same hiring process is applied. This is a feature incorporated for special situations where contacts must be exchanged in order for the job to be successfully done. As a freelancer you should ensure to request your client to still follow the normal steps so that your payment is still guaranteed.


What is Freelancer Verification?

Freelancer verification is a measure implemented to put quality control as well as reduce freelancer failure rates. During verification a freelancer is asked to supply any academic certificates. It helps our Buyers to deal with competent freelancers. All freelancers are advised to get verified in order to increase chances of getting jobs. Verified freelancers also get other advantages such as lower withdrawal fees, conflict resolution and access to internal job offers from Apexlistings.

Application for Verification for Freelancer Plus is Free while for Freelancer Basic is Ksh 399


As a Buyer, how do I know my job is handled by the right person?

When you post a job you will receive many applications/bids from different freelancers. It is now up to you to decide who you think is best suited for your job. You can interview the applicants through messaging and decide who to hire. For bigger or complex jobs we advise that the Buyer should divide the job into smaller milestones and also give short tests or request previous work samples. Buyers also have a chance to request phone number on the bid that the freelancer sends in order to reduce the time it takes to decide who to hire. This is a paid feature available at the time of job posting.

The website also has two other features that help buyers to decide the best freelancer, 1 is to check whether the freelancer is a verified freelancer and 2 is to check for freelancer rating.


Can I be Buyer and Freelancer at the same time?

This is not possible you are either a Buyer or a Freelancer but you can have 2 accounts one as buyer and another as Freelancer provided that you use different emails, different usernames, and each account will be independent of the other.



What is the difference between Fixed and Hourly Jobs?

With Fixed jobs, the Buyer decides the best price for the job and indicates the budget range, in hourly jobs the Buyer indicates an estimate of number of hours that will be required to complete the job and then chooses an hourly rate that is suitable for his budget.

Our prefered project type is Fixed Price.


How do I make my project Featured or Private or Contact-Allowed?


Featured jobs get more bids as they appear top on the list and Private jobs are hidden from Search Engine, so our website allows you to mark your job as Featured, Private or contact-allowed at a fee.

These options can be accessed while you are posting a job on the lower section you will see "More Options" green label.


What is the typical process of Hiring

You must create a Buyer account then deposit funds into your account through Mpesa. This is the fund that will be used to pay freelancers for successful projects. You can then post jobs.

Please note that you are still able to post jobs even if you haven't deposited funds but you will not be able to hire without funds in your account. After posting jobs, you will start receiving bids from freelancers and you can choose which freelancer to hire and "Pick a Freelancer".

The Freelancer will be notified and will start working on your job and submit it. After work has been submitted, the Buyer is required to Initiate payment from "Pay Now" Button that is displayed on the specific project the user had posted. This can be accessed Via Jobs & Services-->My Jobs

When you Transfer payments, they enter into escrow which is a safe box that lets you transfer amounts only when you are sure. Once payments enter the escrow you need to click on "Release" to have the funds transfered to the freelancer. 

After You have completed payment, this process cannot be reversed so you need to be sure you are ready to make the payment. The Freelancer can then Withdraw from account Via Mpesa.


What is the benefit of the Escrow Protection?

The Escrow Protects both Buyers and Freelancer. For Buyers, it protects their money. This is because a Buyer can choose to pay freelancers at the beginning of a job and the money enters into Escrow. The freelancer won't be able to access the money until the Buyer "Releases" the funds at the end of the job.

For Freelancers, Escrow helps to protect their work. It gives assurance that you are dealing with someone who has enough money to pay you at the end of the job.


What are your charges?

Account opening is free for Buyers & Freelancer Basic accounts. Freelancer Plus is charged at Ksh 299 monthly and comes with exclusive offers. Each service posted by a Freelancer Basic member on our "Find services" Page costs Ksh 50 one time fee while it is absolutely free for Freelancer Plus members. Job posting for Buyers is free. Deposits are also free. We however charge for withrawals and Project Upgrades(when a buyer wants to mark his project as featured, private or Contacts-Allowed). Freelancers can also get a verified badge on their profiles by applying to get verified. Application fee is Ksh 399 charged once on Freelancer Basic and completely free on Freelancer Plus.


How long does it take to recieve money in my Mpesa after I withdraw?

It takes between 1 and 3 hours to process payments depending on number of transactions pending.  Payments are processed on Mondays and Fridays at 2PM. You can withdraw antyime but it will be processed on the next earliest processing day. For example if you withdraw on Sartuday, you will receive your money on Monday.


Do you Offer Mediation incase of conflict between Buyer and Freelancer?

Yes, we offer mediation if the right process of hiring was followed as described above. The Buyer and Freelancer have the responsibility of fulfilling their duties, we can mediate in cases where conflict arises. After mediation, the guilty person risks account termination or suspension if he/she refuses to take responsibilty. Mediation is only available if the freelancer is a verified freelancer. This means Buyers are encouraged to work with freelancers who are verified.


Why was my Account Suspended?


An account can be suspended for the following reasons

  • Sharing direct contacts on job posts(For Buyers) or on bidding(For Freelancers) e.g emails, phone numbers, social profiles if the job has not been marked as Contact Allowed job.
  • Making payments or receiving payments outside this website
  • Posting obscene language
  • Repetitive posting of unallowed projects or services(Jobs/Services that can't be done online)
  • Using your BUYER account to promote or market a brand
  • Rude behavior towards Buyers or Freelancers
  • Misusing our Paybill Number
  • Submiting Fake Mpesa Transaction codes from verification/referral forms


Sharing Contacts on Job Posts isn't allowed, But what if my job requires this in order to be successful?

That is true, sharing of direct contacts on job postings or bids is not allowed and it is strictly against Terms of Service, but we know there are some jobs that require the parties to exchange direct contact for one reason or another. If your job falls into this category you can shares contacts without breaching our Terms by Marking your job as a "Contact-Allowed" Job. This can be done from the More Options Green Label available when posting/editing a job. Freelancers can therefore include phone number on the bid.



Still have Questions?

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